What a palava.... we booked our flights to Thailand last month but when we got the tickets we noticed there was a typo in Jirawans name, not really uncommon for Thai names, we could probably have travelled ok, but worse they had her as Mr... it seems the default booking page defaults to 2 male passengers.
ok no problem you say, just contact the agent and get them to change it, yes, I did that,....and they said sure, we will fix that... and then ...sent a message saying, we can't you need to change at Singapore Airlines.
ooookaaayy, go to SIA website and manage flight, enter details, and... nope only booking agent can make changes..
ermmm... contact agent, explain they have to make the change... and.....
yes several contact SIA, SIA say contact eDreams, sessions later
I call, (long hold) get profound apologies, and assurances that it will get fixed, send passport pic to prove spelling and gender and wait a few days..
Wonderful
A few days later... get standard mail to contact SIA.....
and this goes on...
The excuses vary a little, prove SIA wont fix it, we think they are wrong, we conclude its SIA's fault, we contacted them, will update, we didn't get a reply, they refused to change, we are investigating other options, contact them, and so on.
SIA are very sympathetic on the phone and online but are quite clear that we are not the customer, eDreams bought the tickets and eDreams need to make the change...eDreams don't do that and now we're kinda stuck
I asked for refund, to rebook, then told they can't be certain of a full refund....then more contact SIA nonsense..
Eventually I send an ultimatum, fix tickets, or full refund, otherwise I go to PayPal on the not as expected service option
Get a reply... go to the SIA website and change, its easy..... its not, and I showed you that they don't accept any change...
Few hours later......get another, contact SIA they told us its too late to change it.
Thats it... no more, full refund, or new correct tickets, no excuses....
sigh... escalated to PayPal, hopefully it should be a quick resolution their lack of service is very clear and they are causing a lot of hassle... never ever ever use eDreams... shocking company
updates to follow.
Update day1, get 2 mails, one a profound apology, 2 another, our top team are on it and we'll get it done, give us 72 hours....
I forward to paypal, as proof they do indeed have the means to fix this, and will now wait for their inevitable, you have to contact SIA reply in 3 days.... I won't respond directly.
I forward to paypal, as proof they do indeed have the means to fix this, and will now wait for their inevitable, you have to contact SIA reply in 3 days.... I won't respond directly.
Update, end of day 1... another email, referring to Jirawan as Mr in the greeting... so they just don't read the mail trails.. Seems theyve sent it today 29/5/25 to SIA.... I remind you they've claimed to have sent it multiple times already, and now they want 7 days to resolve... well you can talk to PayPal about that, Im not responding.
