We said yes.
They said ok, call our helpline to set it up since it needs to be authorised.
We explain ermm we paid paypal we can't do that over the phone.
Its ok call us we'll sort it out.
I call. on hold 20 mins..finally
Hello thank you for calling edreams customer service how can I help you....
I give details.
So you want to change the ticket details,....I will have to escalate that to the appropriate team.
Wait... what.. no its already been escalated, I just have to get you to take a payment and reset the ticket.
Please hold
Please hold
Please hold
Thank you for waiting, we will send the details to the appropriate team and it will take....
NOOOO, I was told to call you to authorise payment, not to reset the request....
Im sorry sir we can't do that we can only inform the sales team and they have to open a case.
The case is already open, I have the emails from your Customer support.
Please hold I will try to find out.
please hold
please hold
Hello sir, yes we will escalate it here and you will get a callback withing 72 hours.
Jezus wept... you have no clue about this payment I have to make do you?
No sir our system shows your case is already closed to re-open it again I have to escalate it.
This is madness.. fine whatever, I'm done.
I send an email to Customer servies, and explain their man at the other end has no clue... please just call me on +31xxxx
And someone does....20mins later
and she takes my details
and sends me a payment link
I fill it in,
and she process it
and she sends me confirmation of the change., they are all correct.
and she tells me she will now cancel the old ticket and arrange a new ticket as agreed with SIA, you will get the new ticket in a few days.
.......so its done?
we'll see...... but still a call fixed it, cost 55.88euros but they say they have fixed it.. 2 months of back and forward blaming other depts may be over at last.
never ever will I use a booking agent again unless its a package holiday, only direct to the airlines.
Ahthankyew
